Getting Learning In The Flow Of Work Right
Interest in learning in the flow of work has been growing since Josh Bersin amplified the term (based on prior research [1]) in 2018. It is appealing to both learners and L&D professionals because it’s so fluid and natural–it’s both efficient (which learners want) and effective (which L&D professionals need).
Imagine you’re working on a report and you need to add a pivot table but you don’t remember exactly how to do it. What do you do? If you’re like most people you go to the “Help” menu, do a Google search, or head to YouTube. You find some quick instructions, figure it out, and you’re back to writing your report. You didn’t sign up for a class or wait to meet with an experienced colleague; you got the help you needed while doing your work.
