Background
One requirement that hospitals in the U.S. must maintain for accreditation is to train healthcare personnel on high-risk issues. This includes topics like the type of protective equipment to wear, avoiding prescription fraud, reporting safety issues and dealing with workplace violence. These annual courses are typically updated with the latest policy and scientific information, but are often a jumble of unrelated topics.
The Situation
I was hired to rework one of these compliance courses to meet my client’s accreditation requirement. The audience was medical providers, which are healthcare personnel that render medical care, such as doctors, nurse practitioners, physician assistants and those with similar roles.
The Problem
There are no surprises here. Providers are very busy, already know a lot, and do not look forward to this type of training.
